We hope that you are happy with your purchase, however we understand that from time to time for whatever reason, the goods you have received may not have met your expectations. You can return these to us in an unused and resalable condition within 30 days of receipt for a refund or exchange. Personalised items and earrings cannot be returned and refunded or exchanged.

Please contact us at if you are returning your order and we will provide you with the returns address.

Please obtain proof of postage as goods remain your responsibility until signed for by The Charming Jewellery Store and we can take no responsibility for returns lost or damaged in the post.

Delivery charges, return postage and gift wrapping charges are non-refundable unless the goods are faulty.