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Terms & Conditions

Throughout these terms and conditions customers or visitors to this website are referred to as “you.”Charming Jewellery Store is referred to as “us,” “our” or “we.”

Welcome to Charming Jewellery Store. Set out below are our terms and conditions covering the access and use of our website, please make sure you agree and understand these before you start shopping with us. They importantly set out what we expect from one another as well as providing lots of useful information. These terms and conditions can change from time to time and the most recent version will be available on our site and considered valid so please check the latest version before ordering from our website. If you do not agree with the terms and conditions, do not continue to use our website. Your statutory rights are not affected by these terms and conditions.

Charming Jewellery Store is a trading name under UK company registration number 12060293 DS Property Tap Ltd registered address Derwent House, 141-145 Dale Road, Matlock, Derbyshire, England, DE4 3LU.



Please get in touch with us at if you have any queries or feedback regarding your purchases. We will aim to get back to you as soon as possible to resolve any outstanding issues or queries.


Prices and Product Descriptions

From time to time there may be errors or omissions found in the pricing or descriptions of products, we cannot be held responsible for these. We reserve the right to change our terms and conditions and/or product and price information without any notice being given.

The colours and dimensions of products are used as a guide. We cannot guarantee that product colours will be identical to those shown on our website due to reasons such as the use of mood photography, changes and variations in natural products and personal computer settings.

Warranty disclaimer - each item will come with a product warranty however this will vary product by product.


Placing an Order

You must be eighteen years old or older to use this site and have a valid payment method that we accept and be authorised to use that payment method. We will carry out a standard pre-authorisation check to make sure there’s enough money on the card. We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms). If an order has been placed and accepted, Charming Jewellery Store will send you an email to confirm your order.



Please note, measures put in place here and at Royal Mail to keep everyone safe may mean some orders are taking a little longer than usual to be delivered. Thanks for your understanding.

Standard delivery in Mainland UK is free and items are sent via Royal Mail or an alternative courier. Items are usually dispatched with 2-4 workings days and detailed delivery timescales can be found in the Delivery information section on our website.

We will always do our best to meet expected delivery times however there may be occasions where delays out of our control occur e.g. bad weather. In this instance we will try as best we can to keep you updated.


Returns and Refunds

If you wish to discuss or arrange a return or exchange of any item, please email us at Items should be returned new and unused within 30 days of receipt of goods for a refund or exchange. Returns that are damaged, worn, soiled or altered will not be accepted and may be sent back to the customer.

Personalised items are made especially for you therefore once ordered are non-refundable and cannot be exchanged. Earrings are non-refundable for hygiene reasons.

We recommend that you either obtain a free 'Certificate of Posting' from the Post Office, or send your goods by Recorded Delivery. Where possible please use the original packaging and carefully pack items to prevent damage in transit. The Charming Jewellery Store respectfully advises that the goods remain your responsibility until we signed for them at the returns address. As such we cannot accept responsibility for returns lost or damaged in the post.

Delivery charges, return postage and gift boxes/wrapping/gift message charges are non-refundable unless the goods are faulty.


Promotion Codes

Promotional codes should be entered at checkout. They cannot be used to purchase sale items or in conjunction with any other offer. Only one promotional code can be used per order, per person. The Charming Jewellery Store reserves the right to withdraw any voucher code, without prior notice at any time.


Your Information

The Privacy Policy in our website sets out how we’ll use your information.


Safety Warning

Small parts can cause a choking hazard therefore our jewellery should not be worn by young children particularly those aged 3 and under. The products we sell are not toys and should not be given to children to play with.



Humidity, oils from your skin, perfumes, lotions, hair products and other substances cause silver jewellery to corrode and tarnish. Protect your silver jewellery by wiping it off thoroughly with a polishing cloth or other soft material before storing it. Place the silver in an area that is dark and dry, such as a jewellery box or drawer. Allow plenty of room for each piece of jewellery. It is best to store the jewellery so that other pieces are not on top of it and are not touching each other. Storing your silver jewellery in this manner ensures that it will stay looking attractive for many years.